At Lekker Home we understand it is our customers that make us successful – so having you completely satisfied is our first priority. We stand behind the quality of our products and satisfaction with your purchase is extremely important to us. In the event there is a problem with your order please contact Customer Service at firstname.lastname@example.org or 877.7LEKKER (877.753.5537) and one of our staff will assist you.
Non-furniture Returns & Exchange Policy
Non-furniture returns will be accepted within 30 days for Lekker website credit less shipping fees if merchandise is returned in its original condition and packaging. Lekker requires the original Packing Slip or Store Receipt in order to allow Store Credit, Gift Card Credit or Exchange.
Important: Sale, custom, and special order items are nonreturnable.
|Damages During Delivery||We take great care in packaging orders but damage can happen during transit. If you received your order damaged, please call us at 877-7LEKKER (877-753-5537) within 15 days of receipt. A Lekker staff member will assist you with your claim. Any claims made after 15 days will not be accepted.|
|Return By Mail||To return non-furniture items by mail, please contact Lekker Home to obtain a Return Merchandise Authorization Number. Packages returned without a RMA will be refused and returned to the customer. Please CLEARLY MARK the RMA# on the outside of the package, insure it and send via trace-able method to:
We stand by the quality of our furniture and we are committed to our customers’ satisfaction with their purchase. Further, we value our integrity and we feel it is our obligation to be sure our customers are aware of and understand our process and policies when purchasing furniture.
Lekker warrants that all merchandise will be shipped in a condition that meets standards set by the furniture manufacturer. We have partnered with best-in-class White Glove Delivery services to make your delivery the best possible experience.
In order to acknowledge your acceptance or non-acceptance of the delivery it is imperative that you inspect each piece of furniture while the White Glove Delivery team is in your home. In the event that damage and/or a defect in manufacture is discovered it is crucial that it is brought to the attention of the White Glove Delivery team and documented on the Bill of Lading (BOL) before their departure. If you are able to take a picture of the damage and/or defect this will further assist in documenting your claim.
Unless otherwise instructed by a Lekker staff member, ALL damaged or defective items should be returned with the White Glove Delivery service. We will repair or replace, at our option, any defective merchandise or any merchandise damaged in transit at no charge.
Upon returning the furniture to the White Glove Delivery service, a quality control representative will determine whether the item needs to be repaired or replaced. In order to give your returned item(s) the care and attention it requires, please allow us adequate time to evaluate the problem. We will work with the White Glove Delivery service to ensure the process is done as expeditiously as possible. A Lekker staff member will update you with the progress of the review and notify you when you should expect a resolution. If you have a question about the status of your return you can reach us at email@example.com or 877.7LEKKER (877.753.5537) and one of our staff will assist you.IMPORTANT: Furniture orders that are delivered as accepted with no description of damage and/or defect noted on the Bill of Lading (BOL) at the time of delivery are considered a FINAL SALE and are not returnable. Any claims made seven (7) days after the delivery date will not be accepted.
Special Orders are defined as a non-stock item that has been ordered specifically for the customer. In many cases the style, size, fabric, leather, finish colors, or any number of other options have been specifically ordered especially for you. Therefore, once an order has been placed with the manufacturer, put into production, or has shipped from the manufacturer; it cannot be canceled for any reason. No refunds are available for Special Order Furniture if a shipment is refused. No refund will be given for damaged merchandise, as we reserve the right to repair or replace damaged furniture, whatever the cause.