We’re happy if you’re happy. Our customer's satisfaction with their purchase is what makes us successful. We want you to be completely happy with your purchase but in the event you're not we'll work with you to make it right. The following instructions are designed to make returns and exchanges easy.
Non-furniture returns and exchanges will be accepted within 30 days from the date of receipt for a full refund if merchandise is returned in its original condition and packaging; accompanied by either a Packing Slip or Store Receipt. If accompanied by the Packing Slip or Store Receipt the item’s purchase price will be refunded in the original form of tender. Items received as a gift can be returned or exchanged for store or web credit at the prevailing retail price on the date of return.
Replacement items shipped in response to missing, lost, stolen, damaged and/or manufacturer defect claims are returnable for Store Credit only.
Important: Sale, custom, replacement and Special Order items are nonreturnable.
To return non-furniture items by mail, please contact Lekker Home at firstname.lastname@example.org or 877.7LEKKER (877.753.5537) to obtain a Return Merchandise Authorization Number. Packages returned without a RMA may be refused and returned to the customer. Please CLEARLY MARK the RMA# on the outside of the package and send via a trace-able method to:
Attn: Returns Department
1313 Washington Street STE 117
Boston, MA 02118-2157
Lekker Home stands by the design, quality and craftsmanship of our furniture. We're committed to our customers’ satisfaction with their purchase and we warrant that all merchandise will be shipped in a condition that meets standards set by the furniture manufacturer. Every piece that ships from our warehouse has been thoroughly inspected before departure. Further, we have partnered with best-in-class freight carriers and White Glove Delivery service providers to help insure safe transit and the best possible delivery experience. Though we take every precaution to prevent issues before they happen, defects can go undetected and damage can occur during transit. To address these instances we have the following Claims process.
In the event a manufacturer's defect is discovered or damage occurs during transit please contact us immediately at 877.7LEKKER (877.753.5537) within 7 days of delivery and one of our staff will assist you with your claim. Any supporting images or documentation can be sent to email@example.com or faxed to 617.737.7308.
Whenever possible we highly recommend that each piece of furniture is thoroughly inspected before the delivery personnel departs. Note damage and/or defects on the Bill of Lading (BOL) or Delivery Order before their departure and include both driver and customer signatures.
Unless otherwise instructed by a Lekker staff member, ALL damaged or defective items should be returned with the freight carrier. We will repair or replace, at our option, any defective merchandise or any merchandise damaged in transit at no charge.
Any claims made seven (7) days after the delivery date will not be accepted.
Special Orders are defined as a non-stock item that has been ordered specifically for the customer. In many cases the style, size, fabric, leather, finish colors, or any number of other options have been specifically ordered especially for you. Therefore, once an order has been placed with the manufacturer, put into production, or has shipped from the manufacturer; it cannot be canceled for any reason. No refunds are available for Special Order Furniture if a shipment is refused. No refund will be given for damaged merchandise, as we reserve the right to repair or replace damaged furniture, whatever the cause.